TERMS OF USE

PART – I

1. INTRODUCTION

1. THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE  INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS  APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS  IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY  ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER  SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

2. THIS DOCUMENT IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF  RULE 3(1) OF THE INFORMATION TECHNOLOGY (INTERMEDIARIES  GUIDELINES) RULES, 2011 THAT REQUIRES PUBLISHING THE RULES AND  REGULATIONS, PRIVACY POLICY AND TERMS OF USE FOR ACCESS OR  USAGE OF THE PLATFORM.

3. PART I AND PART II OF THESE TERMS OF USE SHALL BE COLLECTIVELY  REFERRED TO AS THE ‘TERMS’ AND SHALL ALWAYS BE READ TOGETHER.

2. DEFINITIONS

2.1. For the purpose of these Terms, wherever the context so requires, the term:

2.1.1. “Customer” shall mean any individual, who as the counterparty transacts  using the Platform for buying Gold (as defined below), taking delivery of Gold  and/or selling back the Gold to DGIPL or any other buyer as outlined in these  Terms.

2.1.2. “Gold” shall mean 24 karat gold of 99.9% purity, offered to the  Customer by DGIPL under the brand name “SafeGold”.  

2.1.3. “Gold Account” shall mean the account created whether by You or  otherwise, in accordance with these Terms.  

2.1.4. “Gold Account Information” shall mean the information provided by You for  the purpose of creation of the Gold Account.  

2.1.5. “Customer Request” shall mean a Delivery Request, Sale Request or  Exchange Request placed by You in relation to the Customer Gold.  

2.1.6. “Force Majeure Event” shall mean any event that is beyond the reasonable  control of the Platform Provider and/or DGIPL and shall include, without  limitation, sabotage, fire, flood, explosion, act of God, civil commotion, strikes,  lockouts or industrial action of any kind, riots, insurrection, war, acts of  government, computer hacking, civil disturbances, unauthorised access to  computer data and storage device, computer crashes, virus attacks, breach of  

security and encryption, and any other similar events not within the control of  The Platform Provider and/or DGIPL and which The Platform Provider and/or  DGIPL is not able to overcome.

2.1.7. “Payment Instrument” shall mean any electronic or written cheque, draft,  money order or other electronic or written instrument or order for the  transmission or payment of money, whether or not the instrument is  negotiable.

2.1.8. “Person” shall mean an individual, a corporation, a partnership, a joint  venture, a trust, an unincorporated organization and any other legal entity.  

2.1.9. "Platform" shall mean, and include, the mobile application and website by the  name and style of SALT, that the Customer accesses for the transactions,  including all contents, services and technology offered through the Platform.

2.1.10. “Transfer” refers to a facility to transfer Gold from a Gold Account to another  Gold Account.

In addition to the terms defined in Section 2.1, additional terms used herein shall have the  respective meanings assigned thereto in the relevant sections contained hereinafter.

3. TERMS AND CONDITIONS OF SERVICES BEING PROVIDED BY DGIPL  

3.1. Digital Gold India Private Limited, a company incorporated under the Companies Act,  2013 with its registered office at 1902 Tower B, Peninsula Business Park, Ganpatrao  Kadam Marg, Lower Parel, Mumbai, Maharashtra 400013, ("DGIPL") will be selling  gold and providing services of safe keeping/vaulting and delivery/fulfilment of gold  and related services thereto to the Customers, on or through the Platform  (“Services”).  

3.2. The Gold is being offered for purchase and/or sale by DGIPL under its brand name  “SafeGold”. The Services are being provided by DGIPL. SALT is only facilitating the  collection of payments for the Services on its Platform (“Platform Provider”). The  Platform Provider assumes no liability for the Services except for providing payment  services and Customer Support in addressing the queries related to the Services and  payments made in relation thereto. Any and all of the transactions relating to the  Services are being rendered by DGIPL in association with the Intermediaries (namely  the Security Trustee and Vault Keeper) with whom separate agreements have been  entered into by DGIPL.

3.3. The Customers are advised to read and understand these Terms carefully before  using the Services.

3.4. DGIPL and/or the Platform Provider do not guarantee any returns, on any  transactions consummated vis-à-vis the Platform, to any person, either directly or  indirectly. The Customer (hereinafter referred to as “You”, with the term “Your” being  construed accordingly) shall be solely responsible for undertaking appropriate and  effective due diligence and related analysis before undertaking any transactions 

pursuant to these Terms of Use. You further acknowledge and agree that DGIPL and/ or The Platform Provider and its officers, directors, employees, agents and affiliates  will have no liability for Your purchase or other decisions using the Platform.

3.5. The Services by DGIPL shall be provided for a term commencing from the date of  creation of the Gold Account.

3.6. You understand and acknowledge that the Services are being provided and made  available on an “AS IS” and “AS AVAILABLE” basis. The Platform may contain errors  or inaccuracies that could cause failures, corruption or loss of data and/or information  from Your device and/or any device used by You to connect to the Platform as well as  from peripherals (including, without limitation, servers and computers) connected to  any of the above-mentioned devices. You assume all risks and costs associated with  Your use of the Services and the Platform, including without limitation, any costs  incurred for the use of Your device and any damage to any equipment, software or  data.  

3.7. You confirm that you are not registered under the Goods and Services Tax Act, 2017  and that if, in the course of your relationship with DGIPL, you become registered  under the Goods and Services Tax Act, 2017, you shall inform DGIPL of your change  in status immediately, and provide any relevant information and documents, as may  be requested.

4. SECURITY TRUSTEE, INTERMEDIARIES AND SAFE KEEPING ARRANGEMENT 4.1. Appointment of Intermediaries

4.1.1. DGIPL or the Security Trustee (as the case may be) may from time to time  appoint intermediaries who shall assist DGIPL in providing the Services to  You (“Intermediaries”). The term, “Intermediaries” shall mean the Security  Trustee, Vault Keeper and shall include any and all Persons appointed by  DGIPL or the Security Trustee (as the case may be) upon placement of a  Customer Order (and successful payment of monies in lieu thereof) till the  consummation of the Customer Requests placed by You in accordance with  these Terms. You hereby consent to the appointment of such Intermediaries,  for and on Your behalf, by DGIPL or the Security Trustee (as the case may  be).  

4.1.2. You acknowledge and understand that these Intermediaries have been  appointed to ensure that Your Customer Orders/Customer Requests are duly  complied with in accordance with these Terms. You additionally acknowledge  that certain payments will have to be made to these Intermediaries for their  appointment and services in relation thereto, which shall be borne by DGIPL  on Your behalf unless otherwise indicated in these Terms.  

4.2. Appointment of Security Trustee

4.2.1. You hereby acknowledge and agree that in order to ensure that Your  Customer Orders/Customer Requests are fulfilled in all circumstances, a first  and exclusive charge on the Customer Gold by way of hypothecation will be  created in favour of IDBI Trusteeship Services Limited or any successor  Person (“Security Trustee”).  

4.2.2. By accepting these Terms, You further agree to accede to the terms for such  arrangement with the Security Trustee (i.e., a security trustee agreement) and  for creation of the charge over the Customer Gold by way of a deed of  hypothecation or the like (collectively, “Security Trustee Agreements”). By  clicking on “I Accept”, You acknowledge that You will accede to the Security  Trustee Agreements (upon such date) as if You had been named as an  original party to the same and had executed each of such Security Trustee  Agreements; and will be bound by all the terms and conditions of the Security  Trustee Agreements.  

4.2.3. In the event of any expenses or charges remaining payable to any  Intermediaries or otherwise till actual delivery or fulfilment of any of Your  Customer Orders/Customer Requests for any reason, including where DGIPL  is unable to pay these expenses or charges for any reason whatsoever,  thereby adversely effecting or jeopardizing the fulfilment of Your Customer  Orders/Customer Requests, then the Security Trustee will be entitled to sell  part of the Customer Gold and satisfy such outstanding expenses or charges  as required in accordance with these Terms read with the Security Trustee  Agreements. The sums due to You and/or gold to be delivered (as the case  may be), after settling the aforementioned charges, would be dealt with in  accordance with these Terms read with the Security Trustee Agreements.

4.2.4. By way of these Terms, You authorize the Security Trustee to act on Your  behalf to ensure that Your interests are adequately protected.  

4.3. Safe Keeping/Vaulting of Gold  

4.3.1. Gold purchased by You corresponding to the Customer Order shall be stored  with a custodian in a vault on Your behalf (“Vault Keeper”).  

4.3.2. You hereby authorize (i) appointment of such Vault Keeper to safe keep the  gold purchased; and (ii) DGIPL to store such gold products purchased by  You, including, but not limited to, bullion, coins or jewellery (as the case may  be) in the secured vault on Your behalf (“Customer Gold”). It is hereby  clarified that Your purchase of the gold corresponding to the Customer Order  shall be deemed to be completed and title in relation thereto shall be deemed  to have been passed upon such relevant portion of the Customer Gold being  stored in the vault with the Vault Keeper on Your behalf or upon a final invoice  being issued by DGIPL in accordance with these Terms, subject to applicable  laws.  

4.3.3. To ensure that the Customer Gold stored in such vault is adequately  protected, necessary insurance policy/ies has been obtained by the Vault  

Keeper, where the cost of insurance to safe keep the same will be borne by  the Vault Keeper. Pursuant to such insurance policy/ies, for any loss or  damage to the Customer Gold stored in the vault, You further authorize the  Security Trustee to act as Your beneficiary under the insurance policy/ies and  to take all steps necessary to protect Your interests.  

4.3.4. While the Vault Keeper has taken the necessary insurance policy/ies, in case  of occurrence of an event not covered in such insurance policy/ies, the  Customer Gold may be at risk. The insurance policy/ies obtained by the Vault  Keeper are in line with the global industry practices and cover losses due to  fire, lightning, theft, cyclone, earthquake, flood, etc. but do not cover losses  due to events such as war, revolution, derelict weapons of war, nuclear  radiation, etc.

5. TRANSFER OF GOLD

5.1. DGIPL may offer You the ability to transfer your gold to another recipient, by means of  the “gift” feature, or as part of another product function, such as exchanging Your gold  balance for jewellery through a partner of DGIPL empanelled for this purpose.  

5.2. Any such transfer of gold from you to another recipient shall only be valid if exercised  through a method or functionality offered by DGIPL.  

5.3. Gifting Gold:  

5.3.1. DGIPL may offer Customers the ability to gift Gold purchased by the  Customer, to a recipient of their choice. This will be offered as the “gift gold”  feature.  

5.3.2. Neither DGIPL nor the Platform Provider shall be responsible for the  acceptance or rejection of the “gift” by the intended Recipient, or for verifying  the correctness of the mobile number or other identification information  provided for the intended Recipient by the Customer.  

5.3.3. Gold gifts shall be final, and DGIPL shall not be responsible for amending,  altering or otherwise reversing the transaction in case the gift is delivered to  an unintended recipient due to any error on the part of the Customer.  

5.3.4. However, in case the intended Recipient does not accept the “gift” within the  prescribed time, the gold balance shall revert to the Customer’s gold account.  

5.4. Exchange for Jewellery

5.4.1. DGIPL may also offer Customers the ability to exchange their purchased gold  for jewellery through a partnership with reputed jewellery chains (“Jeweller  Partner”). This will be offered as part of the “exchange for jewellery” feature.

5.4.2. Customers may opt for this functionality by following the procedure described  on the Platform or by DGIPL. The transaction shall only be initiated upon the  express instructions of the Customer to the Jeweller Partner.  

5.4.3. Customers will be sent an OTP by DGIPL to verify the transaction and confirm  that they wish to proceed with the transfer of gold balance to the selected  jeweller partner. By communicating the OTP to the Jeweller Partner, You  agree to allow DGIPL to debit your gold account balance to the extent  required for the purchase of your chosen jewellery product.  

5.4.4. Any additional charges for the jewellery product selected shall be borne by  the Customer.

5.4.5. Once a transaction has been deemed to be final and an invoice generated for  the transaction, Customers shall not have the ability to cancel or request for a  refund, unless specifically allowed by DGIPL or the Jeweller Partner.  

6. STORAGE OF GOLD

You are required to take delivery of Your Customer Gold within such maximum period as shall  be specified for this purpose by DGIPL from time to time on the Platform (“Maximum Storage  Period”). For the purposes of making delivery to You, You are required to provide a valid  address and/or any other documents/information/ biometric identification that may be specified  in this regard by The Platform Provider and/or DGIPL on the Platform from time to time. You  may provide such address at any time during the Maximum Storage Period. In the event that no  valid address has been provided by You during the Maximum Storage Period, then The  Platform Provider and/or DGIPL shall for a period 1 year commencing from the date of expiry of  Maximum Storage Period (such period being the “Grace Period”) attempt at least once to  contact You using the contact information provided by You to obtain either (i) an address to  which You would require the gold in question to be delivered or (ii) Your bank account details  into which sale proceeds of the Customer Gold shall be deposited. In the event that The  Platform Provider and/or DGIPL has not been able to contact You during the applicable Grace  Period using the contact information provided by You or where You shall during the Grace  Period either fail to:

(a) take delivery of the gold in question for any reason whosoever (including where You  shall not have provided any address to take delivery of such gold); or

(b) provide the details for a valid bank account into which the proceeds of any sale of such  Customer Gold is to be deposited;  

then upon expiry of the applicable Grace Period for the Customer Gold in question, DGIPL shall  purchase such Customer Gold with the purchase price being the applicable prevailing price  displayed on the Platform for purchase of gold from Customers. The purchase proceeds  

realized from such sale (“Final Sale Proceeds”) after deducting any amounts payable to  DGIPL as storage charges for storage of such gold after the Free Storage Period, shall be  deposited into a bank account operated by the Security Trustee who shall be the sole signatory  to such bank account. In the event that You shall during a period of 3 years commencing from  the date of expiry of the applicable Grace Period (such period being the “Final Claim Period”)  notify either The Platform Provider, DGIPL or the Security Trustee that You are claiming the  applicable Final Sale Proceeds, the Security Trustee shall issue suitable instructions to transfer  the Final Sale Proceeds to such bank account as You shall notify for this purpose. Please note  that to claim the Final Sale Proceeds You will be required to provide details of a valid bank  account and that the Final Sale Proceeds will not be transferred in the absence of such details.  At no time will the Final Sale Proceeds be paid to you in cash. In the event that You shall not  claim Your Final Sale Proceeds within the Final Claim Period, then the Final Sale Proceeds  shall be transferred to the Prime Minister’s Relief Fund or such other fund as You may  designate for this purpose at any time prior to the expiry of the Grace Period.

7. FORCE MAJEURE

If performance under these Terms is prevented, restricted, delayed or interfered with by reason  of labour disputes, strikes, acts of God, floods, lightning, severe weather, shortages of  materials, rationing, inducement of any virus, Trojan or other disruptive mechanisms, any event  of hacking or illegal usage of the Platform, utility or communication failures, earthquakes, war,  revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any  law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of  any government or any judicial authority or representative of any such government, or failure of  any device used to access the Platform, or any other act whatsoever, whether similar or  dissimilar to those referred to in this section, which are beyond the reasonable control of The  Platform Provider and/or DGIPL and could not have been prevented by reasonable precautions  then The Platform Provider and/or DGIPL shall be discharged from such performance to the  extent of and during the period of such force majeure event. Such non-performance by The  Platform Provider and/or DGIPL shall, in no manner whosoever, amount to a breach of its  obligations herein.

8. TERMINATION OF SERVICES BY DGIPL

8.1. DGIPL, in its sole discretion, may modify, suspend, or terminate access to or may  require the Platform to modify, suspend, or terminate access to, all or any portion of  the Platform or Your ability to access any Services through the Platform at any time  for any reason including termination for breach of any of these Terms or occurrence of  a Customer EoD or the Privacy Policy. The term “Customer EoD” shall mean any  default by a Customer of its obligations owed to the Security Trustee, under the  Security Trustee Agreements provided that for the purposes of enforcing the  hypothecation created by You in favour of the Security Trustee, the Security Trustee  would be required to first obtain a suitable order / direction passed in its favour from a  competent judicial or statutory authority having jurisdiction in the matter.

8.2. These Terms shall further stand terminated:

8.2.1. if DGIPL is adjudged bankrupt or declared insolvent;

8.2.2. if DGIPL ceases to carry on its business or has communicated to the  Security Trustee any intention to cease to carry on its business;  

8.2.3. if DGIPL breaches any of the terms and conditions under the Security  Trustee Agreements or Terms and DGIPL does not remedy such breach  within 60 (Sixty) days of being called upon to do so by the Security Trustee;  

 

8.2.4. upon any corporate action (excluding any third party corporate action), legal  proceedings or other procedures or steps being taken in relation to the  suspension of payments, winding up, dissolution, administration, provisional  supervision or reorganization or restructuring (by way of voluntary  arrangement, scheme of arrangement or otherwise) of DGIPL;

8.2.5. upon DGIPL commencing a voluntary proceeding under any applicable  bankruptcy, insolvency, winding up or other similar applicable law now or  hereafter in effect, or consenting to the entry of an order for relief in an  involuntary proceeding under any such applicable law, or consenting to the  appointment or taking possession by a receiver, liquidator, assignee (or  similar official) for the whole or a substantial part of its property or takes any  action towards its re-organization, liquidation or dissolution;

8.2.6. upon an order being made for the winding up, bankruptcy or dissolution of  DGIPL, or an application is admitted for initiating any corporate insolvency  resolution process against DGIPL in accordance with Applicable Law;

8.2.7. upon any encumbrancer lawfully taking possession, or a liquidator, judicial  custodian, receiver, administrative receiver or trustee or any analogous  officer having been appointed in respect of the whole or a substantial part of  the property of DGIPL, or an attachment, sequestration, distress or  execution (or analogous process) being levied or enforced upon or issued  against whole or a substantial part of the assets or property of DGIPL, or  any action has been taken or suffered against DGIPL towards liquidation or  dissolution or similar reorganization; or

8.2.8. upon a liquidator or provisional liquidator being appointed to DGIPL or a  receiver, receiver and manager, trustee or similar official being appointed in  respect of DGIPL or any of its assets, or an event analogous.

8.3. Upon the happening of any of the events referred to in Section 7.2, and where there  is any insufficiency of DGIPL funds required to pay any costs and expenses to be  incurred in relation to providing delivery of Your Customer Gold to You, then in such  an event You do hereby authorise the Security Trustee to sell any part of the  Customer Gold, that is necessary or required to defray such costs and expenses.

8.4. Pursuant to the Security Trustee Agreements, DGIPL has created a charge by way of  hypothecation in favour of the Security Trustee for the benefit of the Customers over:  (a) the monies lying in the Collection Account from time to time; and (b) gold  purchased by DGIPL from time to time and lying with the Vault Keeper or in transit  and, which is the property of DGIPL; (collectively “Security”). Upon the occurrence of  any of the events detailed in Section 7.1 and 7.2, the Security Trustee under the  Security Trustee Agreements is to: (i) declare all outstanding amounts as due and  payable to the Security Trustee forthwith; and (ii) take charge and/or possession of,  

seize, recover, receive and remove the Security and use the same to discharge any  liability of DGIPL to the Customers. You however expressly understand and  acknowledge that any enforcement of the Security would always be subject to and  undertaken in accordance with the provisions of Applicable Law and therefore:  

(i) it is not possible to accurately predict the time required to make any such  distribution; and/or

(ii) the amount received by You from such distribution may not be sufficient to  completely extinguish DGIPL’s liability to You;  

and consequently, no liability shall accrue to the Security Trustee in relation to the  above.  

9. CONSEQUENCES OF TERMINATION OF SERVICES BY DGIPL

9.1. Upon such termination for any reason whatsoever, subject to these Terms read with  the Security Trustee Agreements:

9.1.1. Fractional amounts for gold holdings of less than 1 (One) gram may be sold  and cash in pursuance thereto will be sent directly to Your bank account,  after deducting all the requisite charges relating to appointment of  Intermediaries (including but not limited to charges due and payable to  Intermediaries and any other out of pocket expenses, custody charges,  minting and delivery charges) (“Charges”).  

9.1.2. For larger gold holdings, the Security Trustee shall (to the extent You have  not already paid for all the Charges) be allowed to sell part of Your gold to  pay for all the Charges to all the Intermediaries. The remaining portion of  the gold shall be delivered to You in accordance with these Terms, along  with the details of the deductions made and the quantum of gold that You  are entitled to receive.  

9.2. You acknowledge that the termination of Your access to the Platform and Services  may be affected without any prior notice, and the Gold Account may be immediately  deactivated or deleted and all related information and/or bar any further access to the  Gold Account the Platform or the Services. Further, You agree that The Platform  Provider and/or DGIPL shall not be liable for any discontinuation or termination of  Services by any third party.

9.3. None of Your content shall remain accessible on the Platform upon termination. This  information cannot be recovered by You, once the account is terminated.  

9.4. The disclaimer of warranties, the limitation of liability, and the governing law  provisions shall survive any termination of these Terms.  

10. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and interpreted and construed in accordance with the laws  of India. The courts of Mumbai shall have exclusive jurisdiction over any disputes arising under  these Terms. In the event of any dispute arising out of these Terms the same shall be settled by  a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and  governed by the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be  Mumbai, Maharashtra, India.  

PART – II

11. CREATION OF GOLD ACCOUNT AND REGISTRATION OBLIGATIONS

11.1. Before availing the Services, the Customer shall complete registration process as  may be prescribed from time to time. The Customer shall follow the instructions given  in the Platform for opening a Gold Account. The Platform Provider and/or DGIPL shall  be entitled to collect and store relevant information and documents provided by the  Customer to the Platform for KYC purposes. As and when required by DGIPL and/or  The Platform Provider, the Customer will be required to provide additional documents  for fulfilling the KYC requirements. You authorize DGIPL and The Platform Provider to  make such enquiries as may be necessary to satisfy about the validity of your identity.  You shall be responsible for the correctness of information provided to DGIPL and  The Platform Provider from time to time. If You have reasons to believe that there is  an error in the information furnished by You, You shall immediately provide correct /  updated information.

11.2. The Platform Provider and/or DGIPL through The Platform Provider, reserves the right  to terminate any Gold Account, with or without notice to You, in the event the KYC  documents / information are found to be incorrect or authenticity of the documents /  information is found to be doubtful. You hereby undertake to indemnify and keep  indemnified The Platform Provider and/or DGIPL against any and all losses, claims,  liabilities costs etc. which arise out of or relating to Your failure to identify Yourself and  validate Your account promptly and / or due to incorrect KYC documents /  information.

11.3. Know Your Customer (KYC) and Verification

11.3.1. Prior to placing an order, You may be required to provide certain KYC  documentation and other information as may be required by the Platform  Provider and/or DGIPL in such form and manner as it may deem fit. This  information may be requested from you at the time of registration, or at a later  stage.  

11.3.2. Once such documentation and other information is provided by You to The  Platform Provider, You shall be entitled to place an order on the Platform  (“Customer Order”).  

11.3.3. You agree that Your continued use of the Platform, consequent upon the  creation of the Gold Account, is subject to verification by DGIPL and/ or The  Platform Provider (on behalf of DGIPL), of the information and documentation  provided by You. You hereby grant DGIPL and/ or The Platform Provider  permission to conduct such verification, in such form and manner as it may  deem fit.  

11.3.4. You further acknowledge that DGIPL and/ or The Platform Provider reserves  the right for such verification either on registration of the Gold Account or at  any time thereafter. You hereby authorise DGIPL and/or the Platform Provider  

to engage with any third-party service provider for verification of your KYC  documentation to ascertain your eligibility. Any processing undertaken by  DGIPL and/or the Platform Provider to process KYC documents shall be in  accordance with its privacy policy and these Terms. It is hereby clarified that  as far as the permission to access the KYC documents by a third party  service provider is concerned, the same shall be governed by the privacy  policy of such third party service provider.  

11.4. Customer’s Obligations

11.4.1. You will be responsible for maintaining the confidentiality of the Gold Account  Information, and shall be fully responsible for all activities that occur under the  Gold Account. You agree to immediately notify The Platform Provider and/or  DGIPL of any unauthorised use of the Gold Account Information or any other  breach of security. DGIPL or The Platform Provider cannot and will not be  liable for any loss or damage arising from Your failure to comply with this  section. You may be held liable for losses incurred by DGIPL or The Platform  Provider or any user or visitor of the Platform due to authorised or  unauthorised use of the Gold Account, as a result of your failure in keeping  the Gold Account Information confidential.

11.4.2. You shall ensure that the Gold Account Information provided by You in the  registration form is complete, accurate and up-to-date. Use of another  Customer’s account information for availing of any of the Services and/or for  use of the Platform is expressly prohibited.

11.4.3. You agree that if You provide any information that is untrue, inaccurate, not  current or incomplete, (or becomes untrue, inaccurate, not current or  incomplete) or if The Platform Provider and DGIPL has reasonable grounds to  suspect that such information is untrue, inaccurate, not current, incomplete, or  not in accordance with these Terms, The Platform Provider and DGIPL  through The Platform Provider shall have the right to indefinitely suspend or  terminate or block access to the Gold Account on the Platform and refuse to  provide You with access to the Platform.

12. PURCHASE OF GOLD  

12.1. You can offer to buy Gold worth Rs.10.00 (Rupee Ten Only) and above incremental  value thereof at the market linked prices of gold shown on the Platform. Market linked  prices means that these quotes are linked to the prices of gold in the commercial  bullion market in India.  

12.2. It is hereby clarified that such market linked prices of gold shall constitute fully binding  offers and would be an invitation to offer to purchase gold at the said market prices to  all Customers. Notwithstanding the foregoing, You understand that these prices may  vary multiple times within a day, and accordingly Your payment obligations for any  order will depend on the market linked prices then prevailing.  

While reasonable efforts will be made to offer You a competitive price for the  Customer Gold, there is no guarantee that the price offered to You will be close to or  comparable with other prices available in the market.

12.3. Payment will be accepted through the payment options made available on the  Platform, which may include redirection to a Payment Gateway hosted by other third  

party website or platform, including by DGIPL. At the time of purchase / fulfilment /  sale-back / transfer of Gold, the relevant taxes will be chargeable as applicable as per  the Government regulations. It is hereby clarified that once a Customer Order is  placed, You are not entitled to cancel a Customer Order, provided however that a  Customer Order shall stand cancelled if the payment fails for any reason whatsoever.

12.4. The Platform Provider and/or DGIPL reserves the right to cancel a Customer Order, at  its sole discretion, if Your information, provided prior to placing the Customer Order, is  not found acceptable and The Platform Provider and/or DGIPL are of the opinion that  You are not eligible to purchase gold. The Gold Account shall accordingly stand  amended. The Platform Provider as well as DGIPL shall have the right to freeze the  Gold Account until it receives KYC and other documentation in a form and manner  satisfactory to The Platform Provider and DGIPL.

12.5. Once the payments are received by DGIPL and the KYC information is found  acceptable, DGIPL shall issue an invoice to You confirming the Customer Order  placed within a period of 3 (Three) business days of placing such order, in a manner it  may deem fit.

12.6. Notwithstanding anything to the contrary contained in these Terms, The Platform  Provider and/or DGIPL shall be entitled to accept or reject a Customer, for any reason  whatsoever, at its sole discretion.  

12.7. In case of rejection of a Customer Order in accordance with these Terms, where  payments have been received by DGIPL, such payments shall be returned to You to  the bank account linked to your account, subject to the terms and conditions indicated  on the Platform.

13. DELIVERY OF GOLD

13.1. This Platform offers Services for Customers who wish to procure delivery of the  Customer Gold in accordance with these Terms.

13.2. You shall be entitled to procure delivery of the Customer Gold using the Platform  (“Delivery Request”).  

13.3. Upon placing the Delivery Request, You shall be required to pay for the applicable  charges and confirm the Delivery Request. Your Gold Account shall be provisionally  debited corresponding to the quantity of the Customer Gold sought to be delivered  (“Delivered Customer Gold”).  

13.4. Within a period of 7 (Seven) business days of the Delivery Request being confirmed  or such further period as may be required by DGIPL, DGIPL shall arrange for delivery  of the Delivered Customer Gold at the shipping address indicated by You. You shall  be solely responsible for ensuring that the correct address is furnished by You on the  Platform for processing such Delivery Request. You shall not be entitled to change  the shipping address after the Delivery Request is processed by DGIPL.  

13.5. You should carefully examine the package delivered and shall not accept deliveries  where the packaging has been tampered with. If, however, You are of the view that  the package delivered has been tampered with, You shall be required to intimate  DGIPL immediately of the same, and provide such other information as may be  required by DGIPL in this regard (“Return Request”). Within a period of 14  (Fourteen) business days of the original package of Delivered Customer Gold being  delivered back to DGIPL, in a manner indicated by DGIPL, and the Return Request  being approved by DGIPL, DGIPL shall arrange for re-delivery of the Delivered  Customer Gold at the shipping address indicated by You. The costs for such shipping  shall be borne by DGIPL. However, in the event of frivolous and unjustified Return  Requests made by You, The Platform Provider and/or DGIPL reserve the right to take  all action available to it, including black-listing or blocking You from using the Services  on the Platform.

13.6. You, upon signing the delivery receipt, acknowledge the receipt of the Delivered  Customer Gold in terms of the Delivery Request placed with DGIPL. DGIPL shall not  be liable to You for any refund/replacement, under any circumstance, for any  subsequent complaints with respect to such deliveries and/or any failure on your part  (as the case may be) to comply with these Terms.

13.7. Upon receipt of the Delivery Request by DGIPL, the Gold Account shall be debited for  the Delivered Customer Gold from the Gold Account.  

13.8. It shall be Your responsibility to ensure that You are available to receive the Delivered  Customer Gold at the time of delivery. If You are not available at the time of delivery,  DGIPL courier agent may try and deliver the item again before returning the same to  DGIPL. In case of return of the Delivered Customer Gold to DGIPL, Gold Account  shall be credited for the Delivered Customer Gold, after deducting the charges (if any)  due from You, provided however that DGIPL is of the opinion that the packaging has  not been tampered with. It is hereby clarified that should a request for re-delivery be  made by You, You shall be solely liable to incur the applicable charges for delivering  the Delivered Customer Gold.

13.9. In case of DGIPL’s inability to make deliveries of Delivered Customer Gold due to a  Force Majeure Event, DGIPL shall intimate You of the same and may require that the  deliveries be effectuated through specific modes. In such a case, You hereby agree to  bear any additional costs and fees necessary for the delivery to be complete.

13.10. DGIPL will not be able to deliver a fractional quantity of gold below such threshold as  DGIPL shall notify for this purpose even if a Customer Request is made for such  fractional quantity (“Threshold Quantity”). You are advised to check the Platform  periodically to determine the Threshold Quantity as the same may be revised from  time to time. In the event that any Gold below the Threshold Quantity is to be  delivered to you, then please note that such Customer Gold shall instead be sold by  DGIPL based on the sale prices displayed on the Platform and You will instead  receive the applicable sale proceeds in Your bank account, details of which are  provided by You. If there is any mistake in the account number provided by You, The  Platform Provider and/or DGIPL would not be held responsible for the same.

13.11. Notwithstanding anything to the contrary contained in these Terms, DGIPL shall be  entitled to reject a Customer Request which is not in compliance with the Terms  hereof, and shall intimate the Customer of the reasons for the same.  

13.12. Based on the changes made to the Gold Account (in lieu of the Customer Orders and/ or Customer Requests), if You are of the opinion that the changes made thereto do  not tally with the orders and/or Customer Requests placed by You, You may contact  The Platform Provider at support@salt.one (or such other address as  may be communicated by The Platform Provider in this regard), who shall accordingly  take all necessary actions for taking care of any such identified discrepancies.  

13.13. It is hereby clarified that the Customer Gold cannot be pledged or transferred by You  to any other user, and the Gold Account is non-transferrable, unless specifically  allowed by DGIPL. In the event of Your death, if specifically allowed by DGIPL, the  title to such Customer Gold lying in the vault and the Gold Account shall transfer to  Your legal heirs only after the required due diligence has been conducted.  Subsequent to this, Your legal heir(s) shall be regarded as the Customer for the  purpose of the Customer Gold and Gold Account thereafter and the Terms shall be  applicable to Your legal heir(s).

13.14. It is hereby clarified that the Platform displays the articles that are available for  shopping. Some items may appear slightly larger or smaller than actual size due to  screen defaults and photography techniques. The Platform Provider and DGIPL shall  not be liable for any legal action on this account. It shall be the endeavour of The  Platform Provider to ensure that all details regarding the product are clearly displayed  on the Platform.

13.15. Due to reasons not directly attributable to DGIPL or The Platform Provider, data may  be inaccurately displayed on the Platform due to some system errors on the Platform  or any device used to access the Platform. The Platform Provider reserves the right to  correct any and all errors when they do occur, at its sole discretion, and The Platform  Provider or DGIPL shall be entitled to not honour any requests/orders placed by You  based on any inaccurate or erroneous prices.

13.16. The prices quoted on the Platform are fixed and not negotiable. The prices on the  Platform are also subject to change without notice to You.

14. SALE OF CUSTOMER GOLD  

14.1. You may be provided an option to sell the Customer Gold during market hours based  on the sale prices on the Platform. If the prices are found acceptable to You, You shall  confirm the sale request, in a form and manner acceptable to DGIPL (“Sale  Request”). Your Gold Account shall be debited corresponding to the quantity of the  Customer Gold sought to be sold vide the Sale Request (“Sold Customer Gold”).

14.2. Within a period of 2 (Two) business days of the Sale Request being confirmed or  such further period as may be required, the payment, pursuant to the Sale Request,  shall be disbursed by DGIPL at the sale prices indicated at the time of placing such  Sale Request. DGIPL shall arrange for such payments to be made to Your bank  account, details of which are provided by You. If there is any mistake in the account  

number, ISC code etc. provided by You, DGIPL would not be held responsible for the  same.  

14.3. It is hereby clarified that DGIPL and/or The Platform Provider will provide this service  on a best efforts basis and only when the commercial bullion market is in operation.  DGIPL and The Platform Provider do not in any way guarantee that this option will be  available to You at all times. Further, the buyer of the Sold Customer Gold may be  either DGIPL or another party (being interested in buying the Sold Customer Gold).  The Platform Provider and/or DGIPL shall not be held liable for any actions of such  third-party purchaser.

14.4. You will be provided with free storage for your Customer Gold for 5 years, or for such  period as more particularly stipulated by DGIPL in this regard from time to time at its  sole discretion and notified to Customers on the Platform (“Free Storage Period”).  After the expiry of the Free Storage Period, DGIPL shall be entitled to levy storage  charges for such Customer Gold at such rate as would be specified on the Platform,  and which may be revised from time to time. The charges would be levied by  deducting the gold balance at the end of each month by a percentage amount at the  specified rate. You are advised to periodically check the Platform to understand these  storage charges. In the event, DGIPL is not able to deduct the storage charges  because Your gold balance is too low, then DGIPL shall be entitled to sell such portion  of Your Customer Gold stored with the Vault Keeper that is necessary or required to  recover the unpaid storage charges in question.

14.5. While reasonable efforts will be made to offer You a competitive price for the  Customer Gold, there is no guarantee that the price offered to You will be close to or  comparable with other prices available in the market.

15. FRAUDULENT TRANSACTIONS

15.1. The Customer should take care not to share their mobile wallet details, personal UPI  pin or OTP (“Payment Information”) with any third party intentionally or unintentionally.  The Company never solicits Payment Information over a call or otherwise. The  Company/Platform/Third Party Services/Payment Gateway partners shall not be liable  for any fraud due to the sharing of such details.  

15.2. In the event that an individual’s Payment Information or Payment Instrument is  fraudulently utilised to purchase gold on the Platform (“Fraudulent Transaction”) from  DGIPL, then the Company may share relevant information of such transaction if the  victim approaches the Company via proper channels including DGIPL’s customer  support number and email (care@safegold.in), along with supporting documentation  from the relevant public authority or Cyber Cell.

15.3. In the event that DGIPL and/or the Platform Partner have flagged any transaction or  Customer account as suspicious as per their internal guidelines, or where it is found  that a Customer has utilised Payment Information or a Payment Instrument in an  unauthorised or fraudulent manner to purchase gold or undertake any other  transaction on the Platform (Fraudulent User), DGIPL and/or the Platform Partner  shall be entitled to:  

15.3.1. request further KYC information or other documentation from the User to  verify the flagged transaction;

15.3.2. pending further verification, block such Fraudulent User, and/or freeze any  accounts associated with them;

15.3.3. reverse any such Fraudulent Transaction, to the extent possible, including the  sale of any gold purchased by such Fraudulent User, at the prevailing rate;

15.3.4. provide information on such Fraudulent User, along with any other transaction  details, to the relevant authorities.  

15.4. In the event of a Fraudulent Transaction as per Clause 15.2, DGIPL and/or the  Platform Partner, shall make a reasonable effort to assist the User or victim in  recovering their funds, subject to supporting evidence and documentation being  provided upon request. DGIPL shall be entitled to transfer the User or victim’s funds,  less any payment gateway charges that are not refunded by third party payment  service provider or bank.

15.5. However, it is clarified that DGIPL shall not obligated to reverse any transaction where  the fraudulent User has already sold the gold purchased through the Fraudulent  Transaction, and received the funds against such sale; or where the fraudulent User  has chosen to take delivery of the gold so purchased. In this event, DGIPL shall, to  the best of its ability, provide any information on the fraudulent User, including the  bank account or Mobile Wallet account to which funds have been settled, or the  physical address to which the gold has been delivered, to the victim or the relevant  authorities.  

16. USE OF THE PLATFORM AND SERVICES

16.1. You acknowledge that the Services are for Your personal use and agree not to publish  the gold prices or descriptions of gold and/or any other information displayed on the  Platform (in lieu of Your access to the Platform) on any other medium. You shall not  modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create  derivative works from, transfer, or sell any information, software, products or services  obtained from the Services.

16.2. Subject to these Terms and the Privacy Policy, You hereby grant to DGIPL and The  Platform Provider a non-exclusive, worldwide, royalty-free right to (a) collect, store  and transmit Your data, in each case solely to the extent necessary to provide the  Services to You, and (b) share Your data or interact with other people, to distribute  and publicly perform and display Your data as You direct or enable through the  Services. You will provide Your consent to The Platform Provider as may be required  under applicable law for the use and/or sharing of any data generated by You when  purchasing Gold or otherwise using the Platform for any services related to the  purchasing of the Gold in such manner as The Platform Provider may stipulate in this  regard. The Platform Provider may share Your data with DGIPL, who, in turn, may  share Your data with the Security Trustee as required to fulfil their obligations as a  Security Trustee. Your data will continue to be governed by confidentiality obligations  outlined in Section 21. It is hereby clarified that DGIPL and the Distributor would be  the joint owners of any data generated by You when purchasing the Gold on the  Platform.

16.3. You represent and warrant that: (i) You have obtained all necessary rights, releases  and permissions to provide all Your data to the Platform Provider and DGIPL and to  

grant the rights granted to the Platform Provider and DGIPL in these Terms and (ii)  Your data and its transfer to and use by the Platform Provider and DGIPL as  authorized by You under these Terms do not violate any laws or rights of any third  party, including without limitation any intellectual property rights, rights of privacy, or  rights of publicity, and any use, collection and disclosure authorized herein is not  inconsistent with the terms of any applicable privacy policies. Other than its security  obligations under these Terms and the Privacy Policy, the Platform Provider and/or  DGIPL assume no responsibility or liability for Your data, and You shall be solely  responsible for Your data and the consequences of using, disclosing, storing, or  transmitting it.  

16.4. The Platform Provider and/or DGIPL shall not be held liable for any loss of data,  technical or otherwise, information, or for particulars supplied by You, due to the  reasons beyond its control like corruption of data or delay or failure to perform as a  result of a Force Majeure Event.

16.5. DGIPL shall have the sole discretion to determine the locations and pin codes it may  want to serve.

16.6. The provision of Services may be interrupted, including for maintenance, repairs,  upgrades, or network or equipment failures. The Platform Provider and DGIPL strives  to keep the Services up and running; however, all online services suffer occasional  disruptions and outages. the Platform Provider and DGIPL are not liable for any  disruption or loss You may suffer as a result.

16.7. DGIPL may discontinue some or all of the Services, including certain features and the  support for certain devices and platforms, at any time.

17. SUSPENSION / CLOSURE OF GOLD ACCOUNT  

17.1. DGIPL may, at its discretion, suspend Gold Account of Customers, if there appears to  be a fraudulent or suspicious activity in the account. If the Platform Provider and/or  DGIPL are of the opinion that You are involved in any unlawful activity or the Gold  Account is used for any unlawful purpose, the Platform Provider and/or DGIPL shall  have the right to take all actions available to it, including black-listing or blocking You  from using the Services on its Platform or blocking Your access to the Services  through the Platform or intimating the relevant authorities of such unlawful activities.

17.2. Your Gold Account may be closed in the event that the arrangement between DGIPL  and the Platform Provider is terminated or otherwise the Platform Provider decides to  discontinue the relationship with DGIPL. In such an event, the Your Gold balance may  be accessible on www.safegold.com and DGIPL may continue to provide the Services  and the customer support or facilitate the delivery / sale of Your Gold balance.

17.3. Each of the Platform Provider and DGIPL shall not be held liable / responsible, in any  manner whatsoever, for any loss / liability arising out of or relating to any technical  failure / issue in Platform and / or acts / omission not attributable to it.

17.4. You shall inform immediately, in any case no later than 10 (ten) days of the  transaction, of any irregularities or discrepancies that may exist in Your Gold Account,  

failing which it shall be deemed that there is no error or discrepancy in the account.  All records maintained by the Platform Provider and/or DGIPL, in electronic or  documentary form of the instructions of the Customer and such other details  (including, but not limited to payments made or received) pursuant to the Terms, shall  as against the Customer, be deemed to be conclusive evidence of such instructions.

18. FEES  

18.1. You hereby agree that You shall be liable for all fees and charges associated with the  use of the Platform and Services. Further, details of the fees payable (including, but  not limited to the terms pertaining to such fees and the quantum thereof), have been  set out on the Platform. Please note that the fees and charges may be revised from  time to time and it would be Your responsibility to view the Platform to check the then  current fees and charges payable.  

18.2. It is hereby clarified that fees and charges, once paid, are non-refundable.

18.3. All payments made for the use of the Platform and/or purchase of Customer Gold by  You shall be compulsorily in Indian Rupees.

18.4. While availing any of the payment method/s available on the Platform for availing the  Services, the Platform Provider and DGIPL shall not be responsible for or assume  any liability, whatsoever in respect of any loss or damage arising directly or indirectly  to You due to:

18.4.1. Lack of authorization for any transaction(s), or

18.4.2. Exceeding the preset limit mutually agreed by You and between bank/s and/ or other institutions used by you in making payment, or

18.4.3. Any payment issues arising out of the transaction, or

18.4.4. Rejection of transaction for any other reason(s) whatsoever.

18.5. DGIPL may temporarily/permanently suspend/terminate the Gold Account or refuse  access in case of non-payment of fees due by You. Without limitation to the other  rights and remedies available to DGIPL, it also reserves the right to take legal action  for the same.

19. MEMBER ELIGIBILITY

Use of the Platform and/or the Services is available only to Persons who can enter into legally  binding contracts under the Indian Contract Act, 1872 and to Persons resident in India. Persons  who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including  minors, un-discharged insolvents and persons of unsound mind are not eligible to use the  Platform or the Services. Any person under the age of 18 shall not register on the Platform and  shall not transact on or use the Platform in relation to or for any Services. DGIPL reserves the  right to terminate any Person’s membership and/or refuse to provide such Person with access  

to the Platform and/or any Services if it is brought to DGIPL’s notice or if it is discovered that  such Person is not eligible to use the Platform and/or any Service.

20. ABSENCE OF RELATIONSHIP

20.1. You represent and warrant to the Platform Provider and DGIPL that you have  sufficient experience and knowledge to make informed decisions to purchase / sell  Gold. You acknowledge that you have not relied on any information made available  either by the Platform Provider or DGIPL and that the Platform Provider or DGIPL is  not making any recommendation with respect to such purchases / sale-back of Gold.  No relationship other than seller-purchaser, including, without limitation, any agent

principal relationship, any advisor-advisee relationship, any employee-employer  relationship, any franchisee-franchisor relationship, any joint venture relationship or  any partnership relationship, exists between you and the Platform Provider and/or  DGIPL.

20.2. You acknowledge that DGIPL and the Platform Provider are not providing / dealing in /  offering any investment product and does not offer any guarantee / assured returns.  You further acknowledge that value of Gold may vary depending on various factors  and forces.

21. ELECTRONIC ORDER RISKS

Commercial internet service providers are not 100% reliable and a failure by one or more of  these providers may affect internet-based order entry. You acknowledge that the order entry  system is an electronic mechanical system and as such may be subject to failure beyond the  control of the Platform Provider or DGIPL. Therefore, the Platform Provider or DGIPL shall not  be responsible for errors, negligence, inability to execute orders, delays in transmission,  delivery or execution of order due to breakdown or failure of transmission or communication  facilities (including in any device used to connect to the Platform), or to any other cause beyond  Distributing Partner’s or DGIPL’s control or anticipation.

22. FEEDBACK

22.1. The Platform may allow You to post Your review and experience of using the Platform  ("Reviews") in order to improve the Platform and the user experience.  

22.2. You, being the originator of the Reviews, are responsible for the Reviews that You  upload, post, publish, transmit or otherwise makes available on the Platform. You  represent that all such Reviews will be in accordance with applicable law. You  acknowledge that The Platform Provider and/or DGIPL does not endorse any  Reviews on the Platform and is not responsible or liable for any Reviews. The  Platform Provider reserves the right to disable access to the Reviews on the Platform.  

22.3. You hereby grant the Platform Provider and/or DGIPL a perpetual, non-revocable,  worldwide, royalty-free and sub-licensable right and license to use, copy, distribute,  

display, publish, transmit, make available, reproduce, modify, adapt the Reviews in  any manner as deemed appropriate by the Platform Provider and/or DGIPL in any  form including but not limited to print, broadcast, online and across any and all  websites and platforms owned by the Platform Provider.

22.4. You further represent and warrant that while posting any Reviews on the Platform You  shall not use any offensive, libellous, derogatory, hateful or racially or ethnically  objectionable language. Further, You shall not post any content on any part of the  Platform that is obscene, pornographic, constitutes an “indecent representation of  women” as provided in the Indecent Representation of Women (Prohibition) Act,  1986.

23. CONFIDENTIALITY

As elaborated under the Privacy Policy, the Platform Provider and DGIPL will keep all  confidential information confidential, including Your personal information, and shall not disclose  it to anyone except as required by law, and shall ensure that such confidential information is  protected with security measures and a degree of care that it would apply to its own confidential  information. the Platform Provider and DGIPL acknowledges that its employees, directors,  agents and contractors shall use the confidential information only for the intended purpose for  which it is provided. The Platform Provider and DGIPL shall use all reasonable endeavours to  ensure that its employees, directors, agents and contractors acknowledge and comply with the  provisions of these Terms of confidentiality as if such person was subject to these Terms of  confidentiality.

24. CONTENT AND INTELLECTUAL PROPERTY RIGHTS

24.1. DGIPL solely and exclusively owns respective copyrights, trademarks, service marks,  logos, trade names, and other intellectual and proprietary rights associated with the  Services provided by DGIPL and displayed on/accessed on the Platform and is  protected under Indian law.  

24.2. You hereby acknowledge that the Services constitute original works and have been  developed, compiled, prepared, revised, selected, and arranged by DGIPL  respectively through the application of methods and standards of judgment developed  and applied through the expenditure of substantial time, effort, and money and  constitutes valuable intellectual property of DGIPL and such others. You thereby  agree to protect the proprietary rights of DGIPL during and after the term of these  Terms. You may not selectively download portions of the Platform without retaining  the copyright notices. You may download material from the Platform only for the  purpose intended by these Terms.

24.3. Any infringement shall lead to appropriate legal proceedings against You at  appropriate forum for seeking all available remedies under applicable laws of the  country.

25. LINKS TO/FROM THIRD-PARTIES' WEBSITES/APPLICATIONS

The Platform may contain links and interactive functionality interacting with the websites of third  parties. Neither the Platform Provider, nor DGIPL, is responsible for and or has any liability for  the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any  such websites. Before enabling any sharing functions to communicate with any such website or  otherwise visiting any such website, DGIPL strongly recommends that You review and  understand the terms and conditions, privacy policies, settings, and information-sharing  functions of each such third-party website.

26. INDEMNIFICATION

You hereby agree to indemnify and keep the Platform Provider and DGIPL indemnified from  and against all actions, claims, demands, proceedings, losses, damages, costs, charges and  expenses, directly or indirectly, whatsoever (“Losses”) which the Platform Provider and/or  DGIPL and/or its employees, agents, workers or representative may at any time incur, sustain,  suffer or be put to as a consequence of or by reason of or arising out of: (i) the usage of the  Platform and/or any device used by the Customer to access the Platform; (ii) by reason of the  Platform Provider and/or DGIPL acting in good faith and taking or refusing to take or omitting to  take action on the Customer's instructions, and in particular arising directly or indirectly out of  the negligence, mistake or misconduct of the Customer; (iii) breach or non-compliance of the  Terms and relating to the Gold Account; and/or (iv) fraud or dishonesty relating to any  transaction by the Customer.

27. DISCLAIMER OF WARRANTIES

27.1. ALL INFORMATION, CONTENT, MATERIALS AND SERVICES INCLUDED ON OR  OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PLATFORM  (COLLECTIVELY, THE "CONTENTS") ARE PROVIDED BY DGIPL AND THE  PLATFORM PROVIDER ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT  REPRESENTATIONS OR WARRANTIES OF ANY KIND. DGIPL AND/OR THE  PLATFORM PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF  ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PLATFORM,  THE ACCURACY OR COMPLETENESS OF THE CONTENTS AND THE  ACCURACY OF THE INFORMATION. DGIPL AND/OR THE PLATFORM PROVIDER  SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER  SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY  CONTENT, MATERIALS, DOCUMENT OR INFORMATION OR ANY OTHER  LOSSES INCURRED BY YOU FOR USE OF THE PLATFORM. YOU EXPRESSLY  AGREE THAT THE USE OF THE PLATFORM IS AT YOUR SOLE RISK. DGIPL AND/ OR THE PLATFORM PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF  ANY KIND ARISING FROM THE USE OF THE PLATFORM OR THE SERVICES OR  THE CONTENTS INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT,  CONSEQUENTIAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS  OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMITTED BY  LAW, DGIPL AND/OR THE PLATFORM PROVIDER DISCLAIMS ANY AND ALL  REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PLATFORM  (OR ANY PART THEREOF) AND ITS CONTENTS, WHETHER EXPRESS OR  IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE,  MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

28. LIMITATION OF LIABILITY

You hereby acknowledge that DGIPL and/or The Platform Provider (including but not limited to  its, directors, employees, agents or partners) shall not be held liable to You for any special,  consequential, incidental, and exemplary or punitive damages, or loss of profit or revenues.  DGIPL and/or The Platform Provider shall also not be liable under any circumstances for  damages arising out or related in any way to Your inability to access, or Your difficulty in  accessing the Platform to avail of any Services, any bugs, viruses, trojan horses, or the like,  which may be transmitted to or through the Platform by any third party, any loss of Your data,  any claim relating to Your data or content from the Services and/or Your failure to keep the Gold  Account Information secure and confidential. You further agree that DGIPL shall not be held  responsible in any manner whatsoever for any and all acts or omissions of The Platform  Provider, any Intermediaries or any other third party whosoever including (but not limited to)  any person whose device has been used by You to access the Platform and/or any person  appointed/nominated by The Platform Provider for the purposes of accepting/collecting any  payments from You for the purchase of Gold. Likewise, The Platform Provider shall not be held  responsible in any manner whatsoever for any and all acts of any third party, DGIPL or other  Intermediaries.  

29. GRIEVANCE REDRESSAL MECHANISM

29.1. In accordance with the Information Technology Act, 2000 and Rules made thereunder:

29.1.1. the contact details of Grievance Officer for the purposes of The Platform  Provider are:  

Name: Aditi Sholapurkar

E-mail ID: aditi@salt.one

29.1.2. the contact details of Grievance Officer for the purposes of DGIPL are: Name: Rukhsar Khan

E-mail ID: care@safegold.in  

Address: 1902B Peninsula Business Park, G.K. Marg, Lower Parel, Mumbai  400013

30. AMENDMENTS, ACCEPTANCE OF TERMS

30.1. DGIPL reserve the right, to change, modify, add or remove portions of these Terms at  any time. Such changes shall be posted on the Platform and shall be notified to the  Customer prior to making such changes. Notwithstanding anything to the contrary,  Customer shall be responsible for regularly reviewing the Terms, including  amendments thereto as may be posted on the Platform and shall be deemed to have  accepted the amended Terms by continuing the use of Platform.

30.2. Accessing, browsing or otherwise using the Platform indicates Your agreement to all  the terms and conditions under these Terms. You are advised to read these Terms  carefully before proceeding. By impliedly or expressly accepting these Terms, You  

also accept and agree to be bound by all policies, including but not limited to the  privacy policy of the Platform Provider and DGIPL (“Privacy Policy”), as amended  from time to time. You can view and read the Privacy Policy of the Platform Provider  at the Platform and the Privacy Policy of DGIPL at www.safegold.com.

30.3. You may not use the Platform or avail of the Services if You do not accept the Terms  or are unable to be bound by the Terms. As a condition of Your access to and use of  the Platform or the provision of any Services to You using the Platform, You agree  that You will comply with all applicable laws and regulations when using the Platform.  If DGIPL is of the opinion that the Gold Account is being used by You for any unlawful  purpose, DGIPL shall have the right to take all actions available to it, including black

listing or blocking You from using the Services through the Platform or intimating the  relevant authorities of such unlawful activities.